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At Retailerunique, we are committed to ensuring your complete satisfaction with every purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website and explains our refund procedures. Please read this policy carefully before making a purchase.
Product Returns
We want you to be completely satisfied with your purchase. If you are not satisfied with a product for any reason, you may return it within the timeframe specified below for a refund or exchange, subject to the conditions outlined in this policy.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be returned within 30 days of the original purchase date
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging with all tags and labels attached
- You must have the original receipt or proof of purchase
- The item must not be a final sale or non-returnable item (as specified at the time of purchase)
Non-Returnable Items
Certain items cannot be returned due to their nature. Non-returnable items include:
- Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
- Personalized or custom-made items
- Items that have been used, damaged, or altered after receipt
- Items without original packaging or missing components
- Gift cards or promotional items
- Downloadable or digital products
Return Process
To initiate a return, please follow these steps:
Step 1: Contact Us
Before returning any item, please contact our customer service team to initiate the return process. You can reach us by phone at +1 (404) 333-9581 or by email at infocenter@retailerunique.world. Please provide your order number, the item(s) you wish to return, and the reason for the return.
Step 2: Receive Return Authorization
Once we receive your return request, we will review it and, if approved, provide you with a Return Authorization (RA) number and detailed instructions for returning your item. Please note that items returned without a valid RA number may be refused or may experience delays in processing.
Step 3: Package Your Return
Carefully package the item(s) you are returning. The item should be securely packed to prevent damage during shipping. Include the original packaging if possible, and clearly write the RA number on the outside of the package.
Step 4: Ship Your Return
Ship the package to the address provided in your return authorization. We recommend using a trackable shipping method and purchasing shipping insurance for items of significant value. Please retain your shipping receipt and tracking number for your records.
Step 5: Return Processing
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility requirements. This process typically takes 3-5 business days after we receive the item. We will notify you by email once your return has been processed.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow the following timeframes for the refund to appear in your account:
- Credit/Debit Cards: 5-10 business days after refund is processed
- PayPal: 3-5 business days after refund is processed
- Bank Transfer: 7-14 business days after refund is processed
Refund Amount
Your refund will include the purchase price of the item(s) returned. Please note the following regarding refund amounts:
- Original shipping charges are non-refundable unless the return is due to our error or a defective product
- Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product
- If a promotional discount was applied to your order, the refund amount may be prorated accordingly
- A restocking fee of up to 15% may apply to certain items as noted at the time of purchase
Partial Refunds
In certain circumstances, only partial refunds may be granted:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
- Items that show signs of use or wear
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer service team. Exchanges are subject to product availability. If the desired exchange item is not available, we will process a refund for the original item.
The exchange process follows the same steps as the return process. Once we receive your original item and verify its condition, we will ship the exchange item to you. You may be responsible for any difference in price between the original and exchange items, plus any applicable shipping charges.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We take quality control seriously and will work quickly to resolve any issues with defective products.
Reporting Defects or Damage
Please report any defects or damage within 48 hours of receiving your order. When contacting us, please provide:
- Your order number
- A detailed description of the defect or damage
- Photographs clearly showing the defect or damage
- Photographs of the packaging (especially if damage appears to be shipping-related)
Resolution Options
For verified defective or damaged items, we offer the following resolution options:
- Full refund including original shipping charges
- Replacement item shipped at no additional cost
- Store credit for the full purchase amount plus shipping
We will cover all return shipping costs for defective or damaged items and will provide a prepaid shipping label.
Service Cancellations and Refunds
For our professional organization services, the following cancellation and refund policies apply:
Consultation Cancellations
Free consultations may be cancelled or rescheduled at any time without penalty. Paid consultations may be cancelled with full refund if cancelled at least 24 hours before the scheduled appointment. Cancellations made less than 24 hours before the appointment may forfeit the consultation fee.
Service Package Cancellations
If you have purchased a service package and wish to cancel:
- Cancellation before services begin: Full refund less a 10% administrative fee
- Cancellation after services have begun: Prorated refund for unused services less a 15% administrative fee
- Cancellation after 50% or more of services completed: No refund available, but remaining services may be transferred or rescheduled
Satisfaction Guarantee
We stand behind our work. If you are not satisfied with the organization services provided, please contact us within 7 days of service completion. We will work with you to address any concerns and make adjustments to ensure your satisfaction.
International Returns
For orders shipped outside the United States, the following additional terms apply:
- Customers are responsible for all return shipping costs, customs duties, and taxes
- Items must be shipped with proper customs documentation
- Refunds will be processed in the original currency of purchase
- Exchange rate differences at the time of refund are the responsibility of the customer
- Extended processing times may apply for international returns
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please take the following steps:
- Check your bank account or credit card statement again, as refunds may take time to post
- Contact your credit card company or bank, as there may be processing delays on their end
- If you have done all of the above and still have not received your refund, please contact us
Changes to This Policy
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction. We encourage you to review this policy before making any purchase.
Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Retailerunique
P.O. Box 423, Alpharetta, GA 30009, USA
Phone: +1 (404) 333-9581
Email: infocenter@retailerunique.world
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST, and Saturday, 10:00 AM to 4:00 PM EST. We strive to respond to all inquiries within 24-48 business hours.